At MJ Research Services, we believe that customer service is vital to our business growth. We strive to ensure that our customers receive excellent service at all stages. Quick and efficient service is essential for maintaining good relationships, and customer satisfaction is our priority.

Customer inquiries and complaints are valuable to us, and we have created a structured grievance redressal process to address them. We also have a review mechanism to prevent similar issues from arising in the future. Our Grievance Redressal Policy follows these key principles:

  • Clients will always be treated fairly.
  • Complaints will be handled politely and promptly.
  • Queries and complaints will be dealt with efficiently and fairly.

Both the Research Analyst and employees work sincerely, focusing on the best interests of our clients. Grievances may arise due to misunderstandings or service issues such as lack of explanation, clarification, or customer service. We aim to address these concerns and improve the service quality.

Steps for Grievance Redressal:

  1. Clarifications or Complaints
    Clients can reach out for clarification of any query or make a complaint in writing, orally, or by phone. You can email us at mjresearchservices@gmail.com, or call +91 982-167-2120 for assistance.
  2. Written Complaint
    You may also send a letter with your query or complaint to the following address:
    MJ Research Services
    136 Jewellers Line, Antophill, Mumbai 4000 037.
    If you don’t receive a response within 7 business days, you can email us again at mjresearchservices@gmail.com, and we will aim to reply within 30 business days.
  3. Escalate to SEBI
    If you’re not satisfied with our response, you can file your grievance with SEBI at the SCORES portal:
    https://scores.sebi.gov.in/
    You can also contact SEBI on their toll-free helpline: 1800 22 7575 or 1800 266 7575.
  4. Dispute Resolution through ODR Portal
    If you’re still not satisfied after contacting us or SEBI, you can use the Online Dispute Resolution (ODR) Portal to resolve the issue:
    https://smartodr.in/
    For more details about the ODR process, fees, and timelines, you can refer to SEBI’s master circular on the ODR mechanism here:
    Online Resolution of Disputes in the Indian Securities Market.

Compliance Officer Details: