Grievance Redressal Policy – MJ Research
At MJ Research, we believe that exceptional customer service is fundamental to sustainable business growth. We are committed to ensuring that our clients receive prompt, courteous, and efficient service at all interaction points. Customer satisfaction is extremely important to us, especially since we operate through a direct customer engagement model.
We value customer inquiries and complaints as important feedback. This Grievance Redressal Policy defines a structured process for handling complaints and reviewing them to continuously improve our services.
Our policy is based on the following principles:
Clients will be treated fairly and respectfully at all times.
Complaints raised by clients will be addressed courteously and resolved promptly.
All queries and complaints will be handled transparently, efficiently, and without prejudice.
At MJ Research, our team works with integrity and in the best interests of our clients.
Grievance Redressal Mechanism
Client queries or complaints may arise due to misunderstandings or perceived service deficiencies, such as lack of clarity or delays. We are committed to addressing all concerns promptly.
1. How to raise a query or complaint:
Clients can raise their queries or complaints via email, phone, or in writing:
Email: mjresearchservices@gmail.com
Phone: +91 982-167-2120
2. Postal Correspondence:
Clients may also send their queries or complaints by post to:
Address:
136 Jewellers Line, Antophill, Mumbai 37.
3. Escalation Process:
If you do not receive a satisfactory response within 10 business days, you may escalate your grievance by writing to our Compliance Officer at mjresearchservices@gmail.com.
4. Further Escalation to SEBI:
If you are still not satisfied with our resolution, you can lodge your grievance with SEBI through the SCORES platform at http://scores.gov.in or contact SEBI offices directly.
SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575.
Data for the month ending - March 2025
| Sr | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3months | Average Resolution time (in days) |
|---|---|---|---|---|---|---|---|
| Grand Total | 0 | 0 | 0 | 0 | 0 | 0 |
Trend of monthly disposal of complaints
| Sr | Month | Carried forward from previous Month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | August, 2025 | 0 | 0 | 0 | 0 |
| 2 | July, 2025 | 0 | 0 | 0 | 0 |
| 3 | June, 2025 | 0 | 0 | 0 | 0 |
| 4 | May, 2025 | 0 | 0 | 0 | 0 |
| 5 | April, 2025 | 0 | 0 | 0 | 0 |
| 6 | March, 2025 | 0 | 0 | 0 | 0 |
| 7 | February, 2025 | 0 | 0 | 0 | 0 |
| 8 | January, 2025 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |
Trend of annual disposal of complaints
| Sr | Year | Carried forward from previous month | Received | Resolved | Pending |
|---|---|---|---|---|---|
| 1 | 2024-25 | 0 | 0 | 0 | 0 |
| 2 | 2023-24 | 0 | 0 | 0 | 0 |
| 3 | 2022-23 | 0 | 0 | 0 | 0 |
| 4 | 2021-22 | 0 | 0 | 0 | 0 |
| 5 | 2020-21 | 0 | 0 | 0 | 0 |
| Grand Total | 0 | 0 | 0 | 0 |